FAQ.
Frequently asked questions.
Do you offer remote assistance or is it on-site support only?
We offer both on-site support and remote assistance to cater to the diverse needs of our clients. However, both options do require scheduling a servicing appointment.
Can you assist with data backup and recovery solutions?
Absolutely! Ensuring the safety and integrity of your data is paramount to us. Our company offers comprehensive data backup and recovery solutions to safeguard your valuable information from unforeseen disasters or accidents.
What is your process for diagnosing and resolving technical issues?
Our approach to diagnosing and resolving technical issues is thorough and systematic. When you reach out to us with a technical problem, our first problem is to listen carefully to understand the nature of the issue and its impact on your day-to-day. Once we have a clear understanding, our skilled technicians employ a combination of industry-best practices, diagnostic tools, and experience to pinpoint the root cause of the problem.
Do you offer hardware procurement services?
Yes, we provide comprehensive hardware procurement services to ensure that you have access to the right equipment to meet your technological needs.
How do I schedule a service appointment?
You can reach out to us through our contact page and sending an email where you can provide details about your issue or service request. We understand that technical issues can arise unexpectedly, which is why we strive to offer flexible scheduling options, including same-day appointments.
What types of devices and systems do you support
We specialize in providing comprehensive support services for Windows desktops and laptops.
Do you offer emergency support outside of regular business hours?
No, currently we do not provide emergency support services outside of our regular business hours. Our support team operates during standard business hours, and we encourage clients to reach out to us during this time for assistance with their technical issues.
What is your response time for service requests?
Our response time for servuce requests depends on the nature and urgency of the issue. Typically, we strive to respond to all service requests promptly within a few business hours.
Do you guys have an official clash of clans clan?
Yes you can search up the clan St. Johns and request to join, accepting all members now!
What payment methods do you accept?
Our accepted payment methods include cash or e-transfers.